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TECHNOLOGY DELIVERY PLATFORM

ABM Connect™

Stay connected to your account and the evolving needs of your spaces for new levels of success.

CONNECTING PEOPLE & INSIGHTS

A revolution in service delivery

More modernized workdays – yours and ours – are possible now. Our powerful digital delivery system, ABM Connect, brings you real-time actionable metrics, robust reporting, and up-to-date KPIs. All at a glance.

Think of this as our end-to-end platform connecting you to our workforce, operational leaders, and business intelligence. In the facilities services industry, seamless communication plays a key role in achieving high-quality results. ABM Connect transforms how we can engage with you and support your people, spaces and places.

Data from our team member application flows directly into your client platform, allowing you transparency and connectivity into our services.

The information gives our operational leaders the power of data-driven decision making to ensure you benefit from continuous improvement.

See how ABM Connect works

Clients
Team Members
Operators
ACTIONABLE INSIGHTS

Tailored and tested features enhance the client experience

Data gathered from our team members is aggregated into an action-focused, user-friendly view. ABM Connect enables clients to continuously track operational history with ABM as well as the daily activities we’re performing. In one place, you get:

  • Quick answers to pressing questions
  • Traditional KPIs – such as safety and financial data – at a glance
  • Real-time information on how  space is serviced
  • Daily scope reports, invoice PDFs, and work order history

This, along with actionable analytics, enables our use of information to continuously improve your facility and our services.

EMPOWERING OUR TEAMS

Connecting the front-line to streamline service

ABM Connect’s mobile application supports our front-line team members so they can better support you. At the start of their shifts, team members clock-in on the app, are  guided to complete tasks per the scope of work, watch required training, and document notes for future shifts.

They can also document deficiencies noted in the buildings, receive ad-hoc tasks to address problems like spills, chat with their supervisors, and more.

What does this mean for you?

  • Access to real-time information on how your space is being serviced.
  • Value-added team member notes assure you we’re keeping a sharp eye on your building.
DATA-INFORMED DECISIONS

Empowering our people to serve you better

While you receive direct access to data and insights through ABM Connect, our operational leaders also review insights in the platform to identify opportunities to better support your space. They receive proactive alerts – such as real-time notification for an unexpected call-out, late tasks, or failed inspections.

Our operational experts can immediately act on alerts real-time, including reassigning tasks or communicating with team members through ABM Connect. We use reactive analytics to unlock new opportunities and make informed decisions specific to you. You’ll know you’re partnering with a proactive team focused on fine-tuning our servicing, ensuring corrective actions, and exceeding your goals.

DATA POINTS THAT MATTER

Take a look into ABM Connect

Front-line team data

Data captured through our front-line team member application includes:

  • On-shift team members
  • Work completion against planned routes
  • Quality performance & inspections
  • Compliments & complaints
  • Recognition patterns & performance trends
  • Training compliance
  • Safe workplace observations

Centralized data

We also aggregate this into our central data stack with other key metrics, including:

  • Safety incidents
  • Green spend
  • Turnover and tenure
  • Diverse supplier spend
  • Financials and billing
  • Work orders
  • Customer satisfaction

Data—even from disparate systems—is unified. This central data stack also interfaces with our proprietary IoT hub. Information is then streamlined and displayed through analytics tailored for clients for immediate answers to questions. Configurable analytics enable our relationship to become more data driven. Instead of viewing static KPIs during periodic business reviews, KPI progress can be viewed at your fingertips, ultimately enabling more actionable discussions.

FURTHER YOUR SPACE’S POTENTIAL WITH SERVICE OPTIONS

Optional modules support intelligent facilities

ABM Connect delivers a data-driven and transparent service model. It also, however, allows you to effectively operationalize emerging and maturing technologies. Smart buildings can drive tangible value, but only if data can be effectively turned into altered behavior and action.

ABM’s proprietary suite of intelligent facility solutions drive an ROI through effective operationalization of data. Take for instance ABM’s proprietary dynamic cleaning solution.

Space data is aggregated into our secure, third-party tested IoT Hub.

We work with you to customize logic and algorithms to meet your needs and goals.

Tasks are then automatically updated in ABM Connect to tailor the servicing model.

You can choose to invest in one or more of our additional analytic and operational tools available, giving you even more control.

Discover more about what’s available now and what’s ahead for ABM Innnovation

Learn more
LEADING THE FUTURE OF FACILITY SERVICES

Our Commitment to Innovation

It’s one of ABM’s core values. We’re passionate about continuing to transform the way facilities are managed and serviced. ABM Connect is proof of our dedication to driving possibility. For us, for you, together.

Speak with the Experts